Privacy Policy

Aardvarks & Dragons Limited (“We”, “Our”, “Us”)

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on this page.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to: Unit 3 Deben Wharf, Whisstocks, Woodbridge, Suffolk, IP12 1FP.

Aardvarks & Dragons Limited (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your Privacy is Important to us

This notice informs you how we use the information you give us and how we protect your privacy. It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018. We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.

Collecting of and purpose for your information

We offer services and products to our customers. To provide these, we may need to collect personal data such as name, address, contact details.

We use information held about you in the following ways:

• Your information may be used to introduce you to the services we offer, to help with ongoing administration, to contact you with any review or changes that are      applicable, for our own business research and analysis.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered between you and us.
• To allow you to participate in interactive features of our service when you choose to do so.
• To notify you about changes to our service.

Withholding of the required data may result in an insufficient service being provided.

We may obtain data from individual customers or from employer firms.

Sharing your data

We may share your personal data with the following organisations –

• We may verify your identity by searching publicly available records held by credit reference agencies.
• Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them.

We will not sell or share your information with any other third parties unless we have obtained additional consent from you.

Your rights regarding your data

• We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a customer of our company unless there is a lawful basis for retention.
• Should your data be inaccurate we will rectify this without delay.
• Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly.
• Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you.
• You can request access to your data at any time. We will provide you with a full copy within one month of your request.
• You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this.
• We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to

Security

We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely. We can provide details on request.

Where we store your personal data:

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact:

Data Protection Officer
Aardvarks & Dragons Limited
Unit 3 Deben Wharf
Whisstocks
Woodbridge
Suffolk IP12 1FP

You will be responded to as promptly as possible.

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:

The Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate)

www.ico.org.uk

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing, and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains. If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to contact@aardvarksanddragons.com

If you still want to receive communications from us, you need to update your contact preferences.

Your personal information will not be shared with any third-party companies.

You can unsubscribe from communications at any time by contacting us.

CCTV is used instore 24hrs a day, and is used for the safety of the staff and customers as well as for security. By visiting our store you consent to the use of CCTV recording for the purposes above.

By registering or purchasing on our website or social media platforms, you agree for us to contact you regarding the purchase and for advertising or marketing in the future. You can opt out on registration or at anytime in the future. Should you wish to do so, please contact us as above and we shall update your preferences.

Emails sent from Aardvarks & Dragons Limited are checked and intended for the recipient only, they may contain confidential and private or privileged information. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy the email or any information it contains. If you received it in error, please notify the sender immediately. While Aardvarks & Dragons Limited takes all reasonable precautions to ensure no viruses are present in their emails, we cannot accept responsibility for any loss or damage arising from the use of our emails and any attachments.

Copyright and relevant intellectual property rights exist on all text and images relating to the company (Us) its services, and the full content of this website and its social media pages., and this must not be shared without our prior consent.

Links others website
Our service may contain links to third-party websites or services that are not owned or controlled by Aardvarks & Dragons Limited, we has no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The opinions expressed or material appearing on these websites are not necessarily shared or endorsed by us and should not be considered as the publisher of such opinions or material. Please note that we are not responsible for the privacy practices or content of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites.

You should evaluate the security and reliability of any other site linked to or accessed through this site before disclosing any personal information to them. This company will not accept any liability for any loss or damage, in any manner whatsoever, regardless of the cause, resulting from your disclosure of personal information to third parties.
You further acknowledge and agree that Aardvarks & Dragons Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

E&OE

All sales are final. However, we want everyone to be happy with their purchases and experience with us. Should the item you purchase be damaged, or you change your mind, please contact us to discuss. 

If it was purchased instore, please return it, along with your receipt where we will be able to replace it for you, Should you of purchased it online, please either return it to the store or post it back to us along with your original receipt. (please keep a copy for yourself) Once we receive it and confirm the fault, we can arrange for a replacement. 

Items returned must be well packed (ideally in the packing they were sent in) to prevent further damage.

Refunds will be given in the form of store credit or vouchers for cash and voucher payments, and refunded back to the original form of payment for any other method such as card or invoice payment. (Credit and Debit card payments can only be refunded to the original card and cardholder)

Items must be returned for refund or replacement within 14  calendar days, in their original packaging, unopened and with your receipt. Items received in the post that are damaged, must be notified to us within 2 days of receipt. After 14 days, please contact us to discuss options.

If you do not have proof of purchase we cannot process a refund or exchange unless the item is available exclusively from us. 

Exchanges for alternative items are subject to a 10% restocking fee if you are not the original purchaser with a valid proof of purchase.

Certain items are excluded from refund or replacement, including but not limited to:

Paints

Trading Cards

Glues

Vouchers

Food & Drink

Personalised items

Pre orders

Event Tickets and Entry*

Table Bookings*

*We are unable to refund tickets, entry fees or table bookings once paid. These payments are to secure a space at an event or for use of tables, should you cancel or cannot make the event or table booking please contact us to see if we can help you find someone else that you can transfer the ticket or booking to, if a replacement is found then we are happy to transfer it to them, should no replacement be found, then we are unable to refund the cost.

All Vouchers, Gift Vouchers, Credit Notes, Credit Prizes and Store Credit, are valid for 1 year from time of purchase or award. After which time they will expire and will not be able to be spent or used. 

Your statutory rights are not affected.

HEALTH & SAFETY

We take the Health & Safety of our staff and customers very seriously.

We are fully insured for Employers, Public and Product liability.

While all care is taken, sometimes accidents can happen. Should you have an accident within our store, please let a member of staff know immediately so that appropriate action can be taken. 

When playing in store, please be wary of other people and do not leave your belongings or other  items in aisles or walkways, they should be stowed under your gaming table.

We provide chairs and stools for gamers to use while they are playing, please note that these have a maximum weight limit of 13 stone (182 lbs) (82kg) and should NOT be used over this limit, if they are, it is done so completely at the users choice and Aardvarks & Dragons shall not be held responsible for any failure or injuries resulting from its misuse. or by exceeding the stated weight limit.

Appropriate Fire Exit signs are in the store and should any alarm sound or you be requested to leave the store by a member of staff or the emergency services, you should do so immediately, via the nearest exit, do not stop to collect belongings and do not return to the building until emergency services have declared it safe to do so.

All aisles are to be kept clear for ease of access for wheelchairs and fire exit points.

Smoking and Vaping is strictly prohibited in and on store property, this includes directly outside the front of the store. Should you wish to smoke or vape, then you must go into the public square outside the front of the store.

FOOD & DRINK

No alcohol is allowed to be consumed on the premises.

No strong smelling food, such as garlic are to be brought into or consumed in the shop, and you will be asked to remove it immediately.

Food & drink from outside the shop is allowed purely at the staffs discretion. Only food and drink purchased from Aardvarks & Dragons should be consumed on the premises.

We currently have an agreement with WoodYard Pizza to allow their food (excluding garlic & alcohol) to be eaten whilst gaming in the store, this is also at the discretion of the staff and can be cancelled at any time. 

We reserve the right to refuse any food or drink not purchased in the store to be consumed on the premises.